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Testimonials
What People Are Saying
Priscilla McMahonNovember 21, 2024Trustindex verifies that the original source of the review is Google. Our staircase used to be covered in dated, worn, baby blue carpet. It was the first thing you saw when you walked in the house, and it did not make a great first impression. We called Choice Floors & Stairways for help and they not only executed on our vision for the new stairway, but they were easy to work with, fairly priced, and they gave us extensive options to choose from in terms of flooring, railings, banisters and carpet. From the planners, to the installers, everything was smooth, communication was great and the process was simple. Can't recommend them highly enough! Rose BrownOctober 10, 2024Trustindex verifies that the original source of the review is Google. Excellent! Excellent! Excellent! Iam very pleased with the service and product from Choice Floors and Stairways. They installed railings in my front entry way. The workers arrived on time and worked steadily until the job was finished. They were happy to answer any questions I had about the installation and cleaned up when they finished. I highly recommend Choice if you need a stair railing. Ryan ChavisAugust 27, 2024Trustindex verifies that the original source of the review is Google. The one and only problem ... there isn't enough stars to rate this company. 10/10. Karen McKenIeJuly 21, 2024Trustindex verifies that the original source of the review is Google. Choice Floors did an excellent job for us. We purchased and had installed new flooring (luxury vinyl plank, luxury vinyl tile, carpet for the stairs) for our entire first floor. Jordan Ford led the team for our project. He is personable and prompt, responding to text messages and emails promptly. The luxury vinyl installers, led by Alex's team did an excellent job. Of course everything didn't go as planned, but Jordan was quick to provide resolution. At the end of the day, there are no perfect companies, because there are no perfect people. You want a company who can resolve issues quickly and that's what Choice Floors did. I highly recommend them. Jordan made sure we were happy with the installation once everything was completed. We started to use a flooring company in Jessup, MD, but we found Choice Floors right in our neighborhood. We feel good about supporting businesses in our community too. So it's a win, win. We look forward to doing the second floor in January 2025! Sherri VerdonJune 5, 2024Trustindex verifies that the original source of the review is Google. Jordan Ford is absolutely outstanding!!!! I never could have made it through my very complicated residential stair installation without his help. Jordan is patient, kind, helpful, knowledgeable and understanding. He made me feel so comfortable to be honest with him about what I wanted and expected out of the project. He helped me with things that were not even his responsibility. When I say that he has gone above and beyond to make sure that we were happy - that is a total understatement. He brought us so many stain samples that it would make your head spin AND he never once gave up or told me that he would not be able to do our job because I am so picky. He got to work, taking all of my feedback or concerns and making multiple adjustments to ensure our satisfaction with the product and process. I knew better than to make changes after our final order, but when variables came up that I wasn’t expecting, Jordan got to work immediately to rearrange things and make sure that we could make desired changes (I felt so bad! Sorry Jordan and Roberto! Y'all are AMAZING!!!!!). This guy KNOWS HIS WORK! He is a total expert and if by some small chance there’s something that he doesn’t know, he is not afraid to tell you that he will need to find out & he knows where to get answers and fast! There are not enough stars to give Jordan Ford the credit that he deserves. I am very detail oriented and I ask many questions. He never became impatient with me and made me feel comfortable to ask questions and express concerns. This is so important to me because we are spending what we consider to be a lot of money on this project and it’s important that I didn’t feel afraid to say what I really liked or didn’t like. Jordan went out of his way to send me informational videos and links to webpages and pictures and samples! He is so outstanding at his job. I am so thankful to him for every single thing 🥲🙏🏻. Jordan deserves a vacation after our job! But he seems to never stop working. He is truly committed to his clients and I couldn’t ask for a better person to lead our journey. There are a LOT of variables with stairs and flooring and Jordan seamlessly worked with my multiple other contractors to keep our project on schedule and avoid confusion. If anyone created confusion, it was me! And Jordan sorted it all out with a smile. He’s genuinely a really good person. It’s very rare to find a construction project manager like him. When things get stressful, he keeps his composure (even let me flip out a couple times and kept his cool, reassuring demeanor) and I can’t tell you how much I appreciate that he didn’t judge me and he understood how stressful and emotional big projects can get. Roberto was FANTASTIC at install too. I could not be happier with Choice & that is because they have wonderful, caring and experienced experts running the show. Jordan you deserve the world - we thank you from the bottom of our hearts! I will always send all of my referrals straight to this wonderful company and manager. THANK YOU is not enough! But THANK YOU! Peace in The worldDecember 14, 2023Trustindex verifies that the original source of the review is Google. I highly recommend it this place if you looking for stair parts or whatever you need for your floor , ask for Steeve the sales rep He’s very knowledgeable and helpful always Jose Carlos Miranda ValdesDecember 13, 2023Trustindex verifies that the original source of the review is Google. Como instalador de Choice Stairways puedo asegurar que hemos mejorado mucho en la calidad y el servicio.
